MSP Documentation Templates

Developing MSP documentation templates requires a team effort. Technical associates identify concepts that end users need to understand and writers draft the content. The best way to organize writing of MSP documentation templates is to establish a step-by-step workflow and assign responsibilities to the team members. In this way, everyone is responsible for the content and has a say in the end result.


If you need to create a document for your business, you can use the documentation templates in RangerMSP. Document templates are created by importing the data from your accounts into the RangerMSP application. These templates can be easily re-used by multiple users. All you have to do is apply them to new documents and they will automatically insert the data from RangerMSP into them. The templates can then be printed, emailed or faxed.

RangerMSP offers an email client that is lightweight and easy to use. Email messages can be sent from any window by selecting the ‘Email’ button or selecting the Send Email menu option. Emails are automatically filed under the relevant entity. You can also send multiple emails simultaneously. Using this feature, you can manage several projects at once and keep track of all related items.

Email templates in RangerMSP can be configured to include static text or dynamic data fields. The templates are based on HTML and Text formats. You can define different email templates for different entities, or configure one to be the default template for all. You can also modify the default template to add new fields to it.


If you’re looking to generate MSP documentation, NinjaOne has you covered. Whether you’re a newbie or an experienced MSP, NinjaOne offers a variety of helpful templates that can help you get started. With these templates, you’ll be able to produce a well-organized document in no time.

NinjaOne’s MSP documentation templates are based on best practices, and are designed to streamline the documentation process for your MSP business. You can create as many documents as you need, with multiple custom fields, more than 20 different types of documents, and flexible document builders to accommodate your company’s needs. Using Ninja, you can document anything – from processes to accounts – with ease.

MSP documentation templates are also a useful sales tool, especially for new clients. These documents can include an introduction of the MSP team and the project’s timeline. They can also detail the tools and technology used by the team. They can also include milestones and tasks that are coming up in the process.

While starting out as a MSP, there are numerous pitfalls to avoid. Many MSPs eventually hit a wall and struggle to hit the $1M ARR mark. NinjaOne’s Tom Watson and bvoip founder George Bardissi discuss these hard-earned lessons.

Another way to make your documentation more effective is to update it regularly. Make sure to update the documents to reflect the needs of your MSP. This can be done by updating the service offerings, contract language, and payment terms. Incorporating these features in your documentation can help you create a more effective MSP website.

As an MSP, the Managed Services Agreement is one of the most important documents you’ll need to write. This contract is the most important document in your business and should be given the proper attention. Using a template allows you to compare your notes with the actual agreement. This will help you avoid a conflict of interest and ensure that your MSP is meeting the needs of your clients. It will also give you an edge over other MSPs.

To make your documentation more professional and comprehensive, use NinjaOne’s documentation templates. They will help you save time and money. Many of these templates are free.

SolarWinds Passportal + Documentation Manager

SolarWinds Passportal + Documentations Manager streamlines the workday for technicians by placing important documentation at their fingertips. The system also provides support for multi-user environments. It streamlines service delivery, enabling technicians to focus on troubleshooting rather than paperwork.

The product streamlines the day-to-day activities of technicians, while providing secure password sharing with clients. Its features also include auditing and reporting, as well as multi-factor authentication. The system also automates password change automation. These features will help your technicians perform better and more efficiently.

Passportal’s TOTP feature is an advanced security feature for managing and maintaining security credentials. It automatically adds new credentials to the vault when they are changed, eliminating copy-and-paste errors and account lockouts. It automatically links passwords and other data, including documents, kb articles, and serial numbers. This helps businesses deliver consistent service regardless of technician turnover.

Documentation Manager can help MSPs keep track of client information, vendor information, and SOPs. This tool is easy to use and can be configured to suit your unique needs. It includes a digital article editor, relationship mapping between items, and SSL certificate tracking. Using Documentation Manager for your MSP business makes document management easy and hassle-free.

IT Glue

IT Glue documentation templates have a number of unique features that can save you time and money when documenting your services. With IT Glue you can easily link your assets in different locations, such as a server, network switch, or SOP. The template will also allow you to list passwords for your systems. Its subtle features are powerful, such as a percent completion bar that shows you how much documentation you’ve completed.

IT Glue for MSSPs is a collaborative cloud-based platform that helps MSPs standardize their documentation. It also has tools that make creating knowledge bases and tracking devices easier. In addition, it will notify you of key network events, such as SSL renewal and password changes, so that you can automatically automate workflows.

Using IT Glue, you can upload documents and reports from multiple sources. The platform also offers a Rest API, which makes it easy to access and manage documents and reports from anywhere. Once you’ve created a flexible asset template, you can upload reports and other assets according to the template. IT Glue also allows MSPs to view EventTracker-generated reports.

The interface can be difficult to use and has a high learning curve for new users. Users will also need to understand permissions, which can make navigation difficult. Moreover, the IT Glue company changes core things of the software often, which causes confusion among users. However, if you need to use the product for multiple companies, you should opt for a premium subscription.

Kaseya has bought IT Glue. Although the company is no longer independent, it will continue to operate under the same ownership model, despite the acquisition by Kaseya. The company’s management team will continue to lead the organization. The acquisition will not impact the integrations with Kaseya’s competitors.

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